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Agent Platform v1
Edit IT Ticket Triage Agent — Nexus Technologies
← IT Ticket Triage Agent — Nexus Technologies
Identity
Name
Role key
Role description
First-line classifier for inbound IT support tickets. Determines category, urgency, and recommended routing queue. Escalates ambiguous tickets to a human rather than guessing.
Tenant
— select —
Apex Corporation HR
Client X Auto
Nexus Technologies
Behaviour
Profile
Standard
Conservative
Highly conservative
Status
Active
Paused
Archived
Knowledge base
— none —
Apex Corporation HR Knowledge Base
Client X Auto Knowledge Base
Nexus Technologies Knowledge Base
Jira integration
Project key
Default blueprint
Teams integration
Teams tenant ID
Service URL
Default channel ID
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