IT Ticket Triage Agent — Nexus Technologies
Configuration
- Tenant
- Nexus Technologies
- Role key
- ticket_triage
- Behavioral profile
- conservative
- Confidence ceiling
- 0.85
- Status
- Active
- Allowed blueprints
- jira_ticket_triage
- Knowledge base
- Nexus Technologies Knowledge Base
Role description
First-line classifier for inbound IT support tickets. Determines category, urgency, and recommended routing queue. Escalates ambiguous tickets to a human rather than guessing.
Channels
MS Teams
- Channel
- 19:nexus-tech-ticket_triage@thread.tacv2
- Service URL
- https://smba.trafficmanager.net/teams/
Jira
- Project
- ITSUPP
- Default blueprint
- jira_ticket_triage
Recent tasks
| ID | Title | Status | Updated |
|---|---|---|---|
| #2 | Triage ITSUPP-42: Users locked out of SSO | Pending | 10 May 02:34 |